Privacy Policy

At Threads for Hope, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect and process the following information:

  • Personal Information: When you place an order, sign up for our newsletter, or contact us, we collect information such as your name, email address, phone number, and shipping/billing address.

  • Payment Information: To process payments, we may collect your payment details. Note that we do not store payment information; payments are securely processed through third-party payment providers.

  • Automatically Collected Information: When you visit our website, we may collect information such as your IP address, browser type, and browsing patterns to improve your experience and analyse our website traffic.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Order Processing and Fulfillment: To fulfill your orders, process payments, and deliver products.

  • Customer Support: To assist you with any inquiries, returns, or other service requests.

  • Marketing and Updates: To send promotional emails, updates, and newsletters if you opt-in. You can unsubscribe at any time.

  • Improving Our Website: To analyse usage data and improve the functionality and performance of our website.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties except:

  • Service Providers: We may share your information with trusted third-party service providers (such as payment processors, shipping companies, and email marketing platforms) to perform functions on our behalf.

  • Legal Compliance: If required by law, we may disclose your information in response to a legal request or to protect our rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small files that are stored on your device when you visit our site. You can manage your cookie preferences through your browser settings.

5. Data Security

We are committed to keeping your information secure. We implement industry-standard security measures to protect your data from unauthorised access, loss, or disclosure. However, please note that no method of transmission over the internet is entirely secure.

6. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Correct Your Data: Update or correct inaccuracies in your personal information.

  • Delete Your Data: Request the deletion of your personal information under certain circumstances.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we’ll notify you via email or a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@threadsforhope.co

Thank you for trusting Threads for Hope with your information. Your privacy is important to us, and we’re committed to protecting it.

Last updated on: 6th December 2025