Frequently Asked Questions

  • Q: What is Threads for Hope?
    A: Threads for Hope is a social enterprise dedicated to raising awareness for mental health and suicide prevention. We donate 50% of our profits to programs supporting mental health and promoting well-being.

    Q: How does my purchase make a difference?
    A: Every item you purchase directly supports mental health programs and initiatives. Through our pre-order model, we’re able to minimize waste and ensure sustainable production, while focusing on giving back.

  • Q: What types of products do you offer?
    A: We offer a range of ethically-produced apparel, including t-shirts, hoodies, and sleeveless tops, each with mental health awareness messaging.

    Q: How do I find my size?
    A: Each product page has a sizing chart or sizing guide. We recommend checking it to ensure the best fit before ordering.

  • Q: What payment methods do you accept?
    A: We accept all major credit cards, as well as Paypal and Afterpay.

    Q: Can I change or cancel my order?
    A: Because we use a pre-order model, orders cannot be changed or canceled after they’ve been processed. Please review your order carefully before submitting it.

  • Q: How does the pre-order system work?
    A: We operate on a pre-order basis to maintain sustainability and reduce waste. Your order is placed in a weekly production cycle, with an estimated delivery time of up to 7 weeks depending on factors such as your location. For details, visit our Shipping & Delivery page.

    Q: Do you ship internationally?
    A: Yes, we currently ship to most countries. Check our Shipping page for rates and delivery times based on your location.

  • Q: Can I return or exchange an item?
    A: Yes, returns are accepted within 30 days if items are in their original condition. For more details, please see our Returns & Refunds page.

    Q: How long does it take to process a refund?
    A: Once we receive your returned item, please allow 7-10 business days for the refund to be processed.

  • Q: How should I care for my Threads for Hope apparel?
    A: We recommend machine-washing items in cold water and air-drying to maintain print quality and extend the lifespan of your apparel.

  • Q: Are your products ethically sourced?
    A: Absolutely. Our apparel is made with ethically-sourced materials and produced by The T-Shirt Co, an eco-conscious company focused on sustainable practices.

    Q: How is Threads for Hope eco-friendly?
    A: Our pre-order model allows us to produce only what’s needed, reducing waste. Additionally, we use sustainable packaging and chose suppliers who share our environmental values.

  • Q: I want to support Threads for Hope, but I can’t make a purchase right now. What can I do?
    A: You can support us by sharing our mission on social media, engaging with our posts, and spreading awareness about mental health. Every bit of support helps us reach more people!

    Q: How do I get in touch with customer support?
    A: You can reach us via email at support@threadsforhope.co. We’re here to help and will respond within 1-2 business days.